FAQs

Having some troubleshooting issues? Here are the most frequently asked questions about the Wellbeing Hub. Email us at info@willowshealth.com.au.

 if you have any further issues.

 

I have forgotten my password:

1. Click the login tab on the toolbar
2. Click “Forgot Password” button
3. Enter the information required and a new password will be sent to your designated email address

I can’t log in:

1. Click the login tab on the toolbar
2. Set a new password by clicking “Forgot Password”
3. If this fails, we can also reset your password for you, and email you a new one

I want to change my password or update my profile:

1. Log in with your email and password
2. Click on ‘My Profile’ on the dropdown under where it says, “Hi, "
3. Edit your details or change your password, then click save

How do I change my program?

1. Log in with your email and password
2. Click on ‘My Program’ on the dropdown under where it says, “Hi, "
3. At the bottom of the page, below your program calendar, click the button ‘Change my program’
4. Choose a new program and click the green “Join program” button
5. You’ll now be signed up to a new program. Click back on ‘My Program’ to look at the calendar for your new routine

How do I restart my program?

1. Log in with your email and password
2. Click on ‘My Program’ on the dropdown under where it says, “Hi, "
3. At the bottom of the page, below your program calendar, click the button ‘Change my program’
4. Choose a new program and click the green “Join program” button
5. Then, choose your original program again, and click the “Join program” button again
6. Your original program will now be restarted on the “My Program” page

How do I add Points?

1. Log in with your email and password
2. You’ll be on the ‘My Day’ page. The ‘Exercise’ section will have your exercises for the day or a rest instruction, and a box to tick if you have completed them
3. If you did the exercise, you’ll earn Points for it– the amount of points depends on how strenuous it was
4. Further down the page, record other aspects of your wellness, like relaxation and nutrition
5. At the top of the page will be your daily total. Click ‘My Journey’ on the left of the page to track how you progress over time

How do I use the Wellness Provider guide?

1. Log in with your email and password
2. Click the “Providers” tab on the toolbar
3. When you’ve found a provider, click on their image for more information and contact details

I want to join/start a Community Group

1. Click on the “Groups” tab to browse a list of the existing groups
2. Click ‘join’ to be part of a group
3. If you want to start one at your workplace, we can help you set one up. Email us details of the program and a photo so we can make you the administrator.

I want to help a friend/family member join the site

1. When you join up to the Willows wellbeing hub, you receive a free membership to Springday to give to a friend or family member!
2. Find out more here.

Got a question we haven't answered?

Email us at info@willowshealth.com.au.

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